Question 1

GENERAL INFORMATION

Accepted Answer

By making a purchase from www.louvanni.com you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using www.louvanni.com.

Question 2

PERSONAL INFORMATION

Accepted Answer

We store the personal information you register on our website. Personal data is handled in accordance with the provisions of the Data Protection Regulation (GDPR). Social security numbers and card numbers are not stored by us but are handled by Stripe. When you use our Services, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality. You represent and warrant that you are at least 18 years old or visiting the Services under the supervision of a parent or guardian.

Question 3

PAYMENT

Accepted Answer

Your payment is handled by Stripe banking services with the use of secure encryption and regulated by strict banking standards. We accept payment with following cards:
 
* Visa
* Mastercard
* Maestro
* American Express

Question 4

ORDER CONFIRMATION

Accepted Answer

When you place an order at www.louvanni.com you will recieve an order confirmation. Make sure that you have entered your e-mail address correctly before placing an order. The order confirmation serves as a receipt where you can see all details about your order. You will later recieve an e-mail when we have shipped your order.

Question 5

SHIPPING

Accepted Answer

LOUVANNI is based in Sweden and provides worldwide shipping. Shipping cost and delivery time will be displayed before you place an order at our website. Ceck delivery & returns for more information about shipping time for your region.

Question 6

RETURNS

Accepted Answer

We only accept returns within 15 days from receiving the order. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. All returns must first be approved by our Customer Service Team. We do not accept returned items that were sent back by you directly without checking with us first.
 
The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems and other reasons which accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement. 
If you would like to return an item you are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.

Question 7

PRICE & TAXES

Accepted Answer

All our prices at www.louvanni.com is shown including VAT. All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge. Please note that we offer free shipping in Sweden.
 
Prices may change at any time, but changes shall not affect the orders for which we have sent an order confirmation.

Question 8

COLORS

Accepted Answer

We have made every effort to display, as accurately as possible, the colors of our products that appear on our website. The actual colors you see will depend on your monitor, we can not guarantee that your monitor's display of any color will be accurate. Please check each video for each product for best reference.

Question 9

USER CONTENT

Accepted Answer

All of our website (www.louvanni.com) information and content, such as the text, software, scripts, graphics, videos, photos, music, and interactive features (collectively, “Content”) belong at all times to LOUVANNI or to those who grant us the license for their use.
 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided.

Question 10

ERRORS

Accepted Answer

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

Question 11

LIABILITY

Accepted Answer

LOUVANNI bears no direct or indirect responsibility for delivery delays or data loss.

Question 12

GOVERNING LAW

Accepted Answer

The use of our website and the product purchase contracts through www.louvanni.com is governed by the law of Sweden.

Question 13

TERMINATION

Accepted Answer

If LOUVANNI suspects that you have breached these terms of use LOUVANNI reserves the right to cancel your order without prior notice.

TERMS OF USE

Vanliga frågor

GENERAL INFORMATION

PERSONAL INFORMATION

PAYMENT

ORDER CONFIRMATION

SHIPPING

RETURNS

PRICE & TAXES

COLORS

USER CONTENT

ERRORS

LIABILITY

GOVERNING LAW

TERMINATION

be the first to know about special sales and new arrivals

TERMS OF USE

Vanliga frågor

GENERAL INFORMATION

PERSONAL INFORMATION

PAYMENT

ORDER CONFIRMATION

SHIPPING

RETURNS

PRICE &amp; TAXES

COLORS

USER CONTENT

ERRORS

LIABILITY

GOVERNING LAW

TERMINATION

be the first to know about special sales and new arrivals

PRICE & TAXES